This message will contain all the information you need regarding the arrival of your item.īe sure to check for any damage or other inconveniences, and if they should occur, I’ll be happy to look into any issues or complaints you might have. ![]() I will ship it to you in 2-3 days, at which point you will be notified via email. Thank you very much for choosing my product! I’m writing to inform you that your order is being processed. Below, you’ll find an example of a properly written confirmation email. Please leave a review in order to help other customers have their needs met.” is a great idea in that vein.īe sure to provide your customer with additional information about the product or service and add if there are going to be any potential updates or discounts. Ending an email with something such as, “Thank you for your trust and for purchasing from us. Tell that their testimonial provides insight as to what exactly they are getting from you and what that service constitutes. Use the space at the end of the email to encourage them to leave feedback, emphasizing that their input helps not just you as a brand or service provider, but other customers that’d be as satisfied as they are. The first way of reaching out to your customers is via email after they have made their purchase. Remember to follow up each step of the purchase (order confirmation, order arrival, follow-up), with a message to make the customer feel confident in shopping from you.Īll of the listed factors have a significant impact on how the customer perceives your business and on the review they write.Be available to your visitors and customers, so your customer support gets recognized as fast and helpful.Do everything in your power so the product is shipped and delivered in the promised time, and even earlier if possible.Make sure you’re delivering a high-quality product that will satisfy the buyer.However, there are three contact points that allow you to get in touch with the shopper and ask them for feedback, including the email (order) confirmation, insert cards, and the follow-up email.īefore further explaining each of the three, it’s worth mentioning the things you should focus on before sending your review requests. Naturally, not every customer would be willing to leave a review before they get their hands on the product. When Is the Right Time to Ask for Reviews? In this post, we’ll get into more detail on how to ask your customers to write a review and provide examples of proper review requests. The second reason, however, is that Etsy also considers your reviews when determining your ranking in search results, and a higher rank means a higher chance to make a sale.īut, how to increase the number of reviews in your Etsy store? How to motivate your customers to leave their feedback? Luckily, Etsy allows retailers to request reviews from shoppers as long as they’re not offering any gifts or discounts in return since that would violate Etsy’s rules. ![]() People tend to base their decisions on others’ experiences, and thus are much more likely to purchase an item if it is highly rated by satisfied customers. That’s the first reason why good reviews are so crucial. Starting a shop on Etsy can be really challenging when it comes to getting the customers to trust you and buy your products.
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